Cleveland Water & Fire Restoration

Accounts Receivable Specialist

Join a Fast-Growing Company & Make an Impact!

Are you ready to take the next step in your career with a company that values integrity, accountability, and world-class service? Cleveland Water & Fire Restoration is expanding rapidly, and we need motivated individuals who want to grow with us!

We provide help and restoration to homeowners in crisis, assisting them in recovering from disasters like water and fire damage. Every day, our team delivers fast, professional, and compassionate service. Now, we're looking for an Accounts Receivable Specialist to help us keep operations running smoothly and ensure financial success. If you're detail-oriented, organized, and proactive, this is your chance to join a company where your work truly matters!

At Cleveland Water & Fire Restoration, our purpose is clear: to glorify God, improve lives, and deliver world-class service. We are guided by our Core Values: Trust, Extreme Ownership, Accountability, and Mastery. We stand behind our promises, take ownership of our work, and continually strive for excellence. We believe in investing in our team. When you join us, you'll have opportunities for professional and personal growth, a positive work environment, and a team that truly supports each other.

Learn more about us at: https://clevelandwaterandfire.com/ 

As an Accounts Receivable Specialist, you play a vital role in keeping our financial operations strong. You'll oversee billing, invoicing, and collections, ensuring smooth communication between insurance adjusters, homeowners, and our internal team.

Key Responsibilities:

• Manage the entire accounts receivable process, ensuring payments are collected efficiently (with an approximate split of 20% self-pay and 80% insurance).
• Communicate with insurance adjusters to ensure invoices are paid quickly and at the highest percentage possible.
• Submit invoices and supporting documentation to insurance companies and follow-up on payments.
• Invoice homeowners and collect outstanding balances using a structured follow-up process.
• Ensure signed contracts and payment methods are on file for every project .
• Track Mechanic's Lien deadlines, file Mechanic's Liens, and submit past-due accounts to collections.
• Keep our CRM (Zoho) and accounting system (Zoho Books) updated and synced.
• Make 25+ outbound calls per day to facilitate collecting outstanding payments.
• Ensure accurate data entry, invoice tracking, and reconciliations between CRM and accounting system.
• Provide excellent customer service, while maintaining firm follow-ups on outstanding balances.

What We're Looking For:

• Experience in accounts receivable, invoicing, or billing is preferred, but not required.
• Background in the construction or restoration industry is strongly preferred.
• Knowledge of insurance claims and collections processes is highly desirable.
• A problem-solver who finds ways to improve cash flow and decrease outstanding balances.
• Strong attention to detail to keep our books and CRM accurate and organized.
• Great communicator who is confident in making collection calls and following up with customers and insurance adjusters.
• Process-driven mindset to follow step-by-step procedures to ensure nothing falls through the cracks.
• Tech-savvy and proficient in Microsoft Excel, accounting software, and CRM systems.
• Team player who collaborates well with colleagues and contributes to office organization.

What We Offer:

• Full-Time, In-Office Position
• Competitive salary at $40,000 to $70,000 per year, based on experience and performance.
• Monthly and performance-based incentives.
• $300 monthly health insurance stipend.
• 401(k) with employer matching 
• Paid time off (PTO) and paid holidays, effective after 90 days.
• Life insurance, effective after 90 days.

Ready to Join a Winning Team?

If you're looking for a rewarding career with a growing company that truly values its employees, this is the place for you! APPLY NOW and take the first step toward an exciting future with Cleveland Water & Fire Restoration!