Cleveland Water & Fire Restoration

Account Manager (Business Development & Marketing)

Are you a natural relationship-builder with a passion for making connections and driving business growth?

As an Account Manager, you will be the face of CWFR in the community, building strong relationships with referral partners such as: Plumbers and plumbing companies, HVAC technicians, Firehouses, Insurance agents and adjusters, Inspectors, Cleaning companies, Property managers, and other contractors. This is a relational sales role focused on establishing, maintaining, and growing long-term partnerships rather than quick transactions. You'll be an integral part of our growth strategy.

At Cleveland Water & Fire Restoration, our purpose is clear: to glorify God, improve lives, and deliver world-class service. We specialize in water, fire, and mold damage restoration, helping homeowners and businesses recover from unexpected disasters. We take pride in our service-first mentality and have built a reputation of excellence in the industry. Our referral partners trust us to take care of their clients, and we honor that trust every day. Learn more about us at: https://clevelandwaterandfire.com/

Responsibilities:

• Develop and maintain strong relationships with new and existing referral partners to drive business.
• Complete marketing and business development events both on and off-site.
• Implement our multi-step Business Development program to increase mitigation job referrals.
• Regularly visit referral partners as part of a structured Business Development route.
• Cold call potential referral partners to expand our network.
• Connect with insurance agents on each claim to build trust and generate new leads.
• Commit to ongoing learning and role-playing exercises to refine sales skills.
• Maintain and track monthly and annual goals for new contacts, accounts, and referrals.

Qualifications:

• Sales or Account Management experience. Proven ability to nurture relationships and generate new business.
• Valid Ohio Driver's License with a clean record.
• Comfortable working with blue-collar professionals, small business owners, and executives.
• Self-managed and proactive. Must be a go-getter who takes initiative.
• Strong communication and negotiation skills. You can build rapport and influence effectively.
• Excellent time and project management skills. Able to juggle multiple relationships while staying organized.
• Integrity and reliability. Trust is at the core of everything we do.
• Critical thinking and problem-solving skills. Able to adapt and navigate business challenges.
• A passion for continuous learning and improvement. You are always refining your craft.

Compensation:

• Full Time Position
• $50,000 base plus uncapped commission (Earn: $100,000+ per year)
• Company Vehicle and Cell Phone. No need to use your own
• 401(k) Matching. Up to 4% employer match after 90 days
• Healthcare Stipend. $300 per month to choose the plan that works for you
• Paid Time Off (PTO) and Paid Holidays
• Life Insurance
• Career Growth and Development. Ongoing training, coaching, and industry networking opportunities
• A Purpose-Driven Culture. Work for a company that values people and makes a real impact